Jens Heilemann

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Activity overview

Latest activity by Jens Heilemann
  • Jens Heilemann created an article,

    Transfer calls using the Desktop App

    1. If you want to Transfer an active call to another extension, Press the Blind transfer button. This will temporarily place the caller on hold. 2. Next, in the Keypad section dial the extension n...

  • Jens Heilemann created an article,

    Add Quick Dial Options for Desktop App

    1. To add a quick dial option, go to the Contacts section and hit the "+" next to Quick Dial 2. Next, enter the extension Name, extension Number, and enable BLF (Enabling BLF will allow you to see...

  • Jens Heilemann created an article,

    SMS Instructions

    Brytecall SMS appSMS has also been enabled for your account To use SMS please follow the steps below. Please go to the app store if you are on iPhone or the play store if you are on Android. Downl...

  • Jens Heilemann created an article,

    View Call Recordings

    Call Recording has been enabled for your account. To view call recordings, visit portal.brytecall.com and follow the instructions below.   1. Once you are logged into the Brytecall Portal, select t...

  • Jens Heilemann created an article,

    Brytecall Phone Feature Codes

    PARKING Code Description Example *3 Park and Retrieve: Any user can pick up a call that is on Park. To place a call on Park while on an active call, hit the Park BLF or hit Transfer, Dial th...

  • Jens Heilemann created an article,

    Transferring calls using the CloudFone app

    Types of Transfers  You must already have the CloudFone app installed and provisoned on your cell phone.If you need help with this, contact Brytecall Support at (305)999-0911 option 2, or submit a...

  • Jens Heilemann created an article,

    How to add a speed dial in the Cloudfone app

    The app may appear different depending on whether it's on an iPhone or Android Open the app and select the"House" tab. Press the add button Next, enter the name of the person and the number ...

  • Jens Heilemann created an article,

    Voicemail

    Begin by pressing the"Mail" icon on your phone (envelope symbol ✉️ ). Or dial *98 If creating a new mailbox, the automated system will say:"Welcome to your mailbox, together we will personalize y...

  • Jens Heilemann created an article,

    Phone is offline / not registered

    First, we need to check if your phone is connected to the internet, please follow the steps below.    Polycom Phone Hit the "House" button to the right of the phone screen Enter "Settings" Dial 41...